Returns and Refunds
Returns and Refunds Policy for The Tendztrolley
At The Tendztrolley, we strive to provide our customers with high-quality fashion products and excellent customer service. However, we understand that sometimes things may not work out as planned, and you may need to return or exchange your purchase. To ensure your satisfaction and protect your rights as a customer, we have established the following Returns and Refunds Policy:
Returns If you are not completely satisfied with your purchase, you may return it to us within 7 days of delivery. To be eligible for a return, the item must be in its original condition, unused, and in its original packaging. All accessories, manuals, and warranty cards should also be included in the return. To initiate a return, please contact our customer service team, and they will guide you through the process. Once we receive and inspect the returned item, we will issue a refund, minus any shipping fees or restocking fees, if applicable.
Refunds We offer refunds for eligible products returned to us within the specified time frame. Refunds will be issued back to the original method of payment. Please allow 5-7 business days for the refund to be processed and reflected in your account.
Exchanges If you received a defective or damaged item, we will replace it for you at no additional cost. Please contact our customer service team within 7 days of delivery to report the issue and initiate an exchange.
Warranty All products purchased from The Tendztrolley come with a manufacturer’s warranty. If you encounter any issues with your product within the warranty period, please contact us, and we will guide you through the warranty claim process.
Please note that some products may have different return policies or warranty periods. In such cases, the specific policy will be mentioned on the product page.
We reserve the right to refuse a return or exchange request if the item does not meet the eligibility criteria mentioned above or if we suspect misuse, damage, or tampering of the product.
If you have any questions or concerns about our Returns and Refunds Policy, please contact our customer service team for assistance.